Expertise in Delivering Industry-Specific BPO and Ability to Deliver Business Analytics Across the Value Chain Are Critical for Vendors

FRAMINGHAM, Mass. May 31, 2012 – International Data Corporation (IDC) has released its 2012 MarketScape report profiling and ranking the leading providers in the worldwide business analytics business process outsourcing (BPO) services market. This research shows that the more experience and expertise BPO providers have delivering business processes within specific industries, the more success they will see in delivering business analytics services. IDC MarketScape vendor analysis reports utilize a rigorous scoring methodology that produces a definitive assessment of each vendor's current market capabilities and strategies for competing in the future.

IDC MarketScape: Worldwide Business Analytics BPO Services 2012 Vendor Analysis (IDC #234937) evaluates the offerings and prospects of 10 vendors relative capabilities. These providers were evaluated using detailed criteria that IDC identified as key factors contributing to vendor success in the worldwide business analytics BPO services market. The vendors included in the analysis are Accenture, Capgemini, Cognizant, EXL Services, Genpact, HP, IBM, Infosys, TATA Consultancy Services (TCS), and WNS.

The IDC MarketScape methodology placed Accenture, Capgemini, Genpact and TCS in the "Market Leaders" category for this year.

"BPO vendors find themselves in a favorable position to assist their clients' transformation efforts as enterprises face new sources of competition in this global environment and try to stay competitive by keeping a close check on various business performance metrics," said Mukesh Dialani, research manager, Worldwide BPO Services. "BPO providers that build competency around industry-specific BPO and analytics outsourcing as well as exhibit the capability to assist clients with business consulting services will gain a bigger portion of this business."

About IDC MarketScape

IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of ICT (information and communications technology) suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of IT and telecommunications vendors can be meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective vendors.

For more information about IDC MarketScape, please contact Karen Moser at kmoser@idc.com.

About IDC

International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets. IDC helps IT professionals, business executives, and the investment community to make fact-based decisions on technology purchases and business strategy. More than 1,000 IDC analysts provide global, regional, and local expertise on technology and industry opportunities and trends in over 100 countries. For more than 48 years, IDC has provided strategic insights to help our clients achieve their key business objectives. IDC is a subsidiary of IDG, the world's leading technology media, research, and events company. You can learn more about IDC by visiting www.idc.com.

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