IDC MarketScape Highlights Key Success Factors in the Worldwide Business Analytics BPO Services Market
31 May 2012
Expertise in Delivering
Industry-Specific BPO and Ability to Deliver Business Analytics Across the
Value Chain Are Critical for Vendors
FRAMINGHAM, Mass. May 31,
2012 – International Data
Corporation (IDC) has released its 2012 MarketScape
report profiling and ranking the leading providers in the worldwide business
analytics business process outsourcing (BPO) services market. This research
shows that the more experience and expertise BPO providers have delivering
business processes within specific industries, the more success they will see
in delivering business analytics services. IDC MarketScape vendor analysis
reports utilize a rigorous scoring methodology that produces a definitive
assessment of each vendor's current market capabilities and strategies for
competing in the future.
Worldwide Business Analytics BPO Services 2012 Vendor Analysis (IDC #234937) evaluates the offerings and
prospects of 10 vendors relative capabilities. These providers were evaluated
using detailed criteria that IDC identified as key factors contributing to
vendor success in the worldwide business analytics BPO services market. The
vendors included in the analysis are Accenture, Capgemini, Cognizant, EXL
Services, Genpact, HP, IBM, Infosys, TATA Consultancy Services (TCS), and WNS.
IDC MarketScape methodology placed Accenture, Capgemini, Genpact and TCS in the
"Market Leaders" category for this year.
vendors find themselves in a favorable position to assist their clients'
transformation efforts as enterprises face new sources of competition in this
global environment and try to stay competitive by keeping a close check on
various business performance metrics," said Mukesh Dialani,
research manager, Worldwide
BPO Services. "BPO providers that build competency around
industry-specific BPO and analytics outsourcing as well as exhibit the
capability to assist clients with business consulting services will gain a
bigger portion of this business."
MarketScape vendor analysis model is designed to provide an overview of the
competitive fitness of ICT (information and communications technology)
suppliers in a given market. The research methodology utilizes a rigorous
scoring methodology based on both qualitative and quantitative criteria that
results in a single graphical illustration of each vendor’s position within a
given market. IDC MarketScape provides a clear framework in which the product
and service offerings, capabilities and strategies, and current and future
market success factors of IT and telecommunications vendors can be meaningfully
compared. The framework also provides technology buyers with a 360-degree
assessment of the strengths and weaknesses of current and prospective vendors.
more information about IDC MarketScape, please contact Karen Moser at firstname.lastname@example.org.
Data Corporation (IDC) is the premier global provider of market intelligence,
advisory services, and events for the information technology, telecommunications,
and consumer technology markets. IDC helps IT professionals, business
executives, and the investment community to make fact-based decisions on
technology purchases and business strategy. More than 1,000 IDC analysts
provide global, regional, and local expertise on technology and industry
opportunities and trends in over 100 countries. For more than 48 years, IDC has
provided strategic insights to help our clients achieve their key business
objectives. IDC is a subsidiary of IDG, the world's leading technology media,
research, and events company. You can learn more about IDC by visiting www.idc.com.
Cognizant Technology Solutions Corporation,
Tata Consultancy Services Limited,
EXL Service Holdings
For more information, contact: