Continued evolution in BPO has meant fundamentally rethinking how to assess and identify market opportunities for specific customer segments. IDC's Worldwide BPO Services Market Forecaster: Vertical Markets provides analysis of end users' budgets, spending trends, and priorities within 18 industries and 7 company sizes for the United States and worldwide.

• Four key horizontal business processes: HR, customer management, procurement, and finance and accounting BPO services market
• Market share of top U.S. BPO services vendors in five vertical sectors
• BPO services spending and budget trends by industry and company size
• Buyer requirements in the context of industry processes and business issues based on survey analysis of 6,500 end users
• Customer spending trends and priorities based on 18 industries and 7 company sizes

• U.S. BPO Services Vendor Share by Vertical Sector
• U.S. Key Horizontal BPO Services Market Forecast by Vertical and Company Size
• U.S. Key Horizontal BPO Services Market Forecast by Vertical and Company Size: Midyear Update
• Worldwide Key Horizontal BPO Services Market Forecast by Vertical
• 2010 Contract Analysis
• Market Share of Leading IT Vendors
• Industry Outlook 2011

In addition to the insight provided in this service, IDC may conduct research on specific topics or emerging market segments via research offerings that require additional IDC funding and client investment. To learn more about the analysts and published research, please visit: Worldwide BPO Services Market Forecaster: Vertical Markets.

1. Which industry segments present the best opportunities for vendors to sell BPO services?
2. What is the market opportunity for procurement BPO by vertical?
3. What is the market opportunity for customer care BPO by vertical?
4. What is the market opportunity for HR BPO by vertical?
5. What is the market for finance and accounting BPO by vertical?

IDC's Worldwide BPO Services Market Forecaster: Vertical Markets service provides a measurement of the BPO services opportunities in various industries, analyzing key trends and drivers and evaluating the competitive landscape for companies currently competing in, partnering in, or entering the market. The research also reviews the strategies, market positioning, and overall future direction of the CRM and customer care market and keeps product, marketing, and strategic planning professionals informed on the market leaders and key market opportunities within this environment. The market sizing, market share, and predictions provided are a guiding system for initiating rational and optimal IT decisions and strategies. IDC's insights lead to credible, unique, viable, and defensible market positioning and support the identification and prioritization of marketing efforts as well as successful entry, strategies, and tactics.

IDC provides you with the necessary intelligence to optimize, guide and support all aspects of the business planning life cycle from strategy and budget planning, through implementation, to ongoing measurement and assessment of results.

Consulting: Target growth opportunities, develop strategies for emerging markets and technologies, assess and measure custom market segments, drive global partner strategies, and create awareness for your products and services. Custom engagements leverage the unique strengths of IDC global and local market analysts. Tailored offerings such as ExpertROI® use IDC-branded content and tools to help you accelerate the sales cycle and powerfully communicate to your prospects.

Go-to-Market Services: Engage prospects through high-value IDC-branded assets and intelligently architected campaigns. This global marketing and editorial expertise center within IDC provides a flexible service model, enabling us to meet the needs of companies large and small. Deliverables range from a single call-to-action incentive to a series of IDC and/or cobranded programs designed to strengthen multitouch, global media campaigns.

Events: Network with industry colleagues and gain practical and strategic insights from groundbreaking research presented by IDC and industry experts. IDC events bring together technology buyers looking for the latest best practice research and sellers offering insights into how decision makers can use technology to gain competitive advantage and improve business value.

Whether you are a technology buyer or provider, IDC Insights' research translates today's global end-user requirements and trends into business opportunities for your organization. With dedicated businesses targeting energy, financial services, government, healthcare, manufacturing, and retail, IDC provides unmatched integration of global technology and vertical industry expertise to deliver industry-specific customer intelligence that gives clients a powerful business advantage.

Connect and engage with a global network of business and IT professionals in the first-of-its-kind end-user community at http://idc-insights-community.com.