This IDC study provides IDC's forecast for the worldwide and U.S. business process outsourcing market by key horizontals for the 2012–2016 forecast period. This study highlights key assumptions and drivers that are creating significant changes in this market. At a worldwide level, IDC expects that the BPO market will grow at a five-year CAGR of 5.3%, reaching $202.6 billion in 2016. The U.S. market is expected to grow at a five-year CAGR of 4.2%, reaching $92 billion in 2016.

"The BPO services vendors are beginning to assist the transformation efforts of their customers. Evidence is now seen in case studies from providers that describe case studies where they have leveraged their automated subprocess solutions, big data, business analytics, mobility, cloud delivery, and so forth, and as a result, customers are not only reducing errors/defects in their processes but beginning to standardize processes globally, analyze business performance (often in real time), and gain more insight and control over their business operations," said Mukesh Dialani, research manager, Worldwide BPO and Engineering Services, IDC.