IDC - Team Profile

Team Profile

Outsourcing

On the right you'll find analysts working on this team. Click on the name of the analyst to view his or her profile. Below is a list of the most recently published research from this team.

New Research

Mercer Talent Management Update: Eying Some Consumer Opportunities
Lisa Rowan
Jun 2013 - Doc # lcUS24185013 IDC Link

Mercer offers a broad array of talent management solutions and services; so many and varied that they are re-branding around five action labels under which they will consolidate and rationalize the offerings. The five branding areas are For...

Observations from Cornerstone Convergence 2013
Lisa Rowan
Jun 2013 - Doc # lcUS24179813 IDC Link

Cornerstone OnDemand (CSOD), a leading talent management provider, hosted 1,000 or so customers, partners, and influencers for their annual Convergence client conference in San Diego June 3–5, 2013. With striking market momentum, CSOD now r...

Inforum 2013: Social and Beautiful Enterprise Applications with a Sharp Focus on Industry Verticals
Christine Dover, Lisa Rowan, Simon Ellis, Lynne A. Dunbrack, Pierfrancesco Manenti
Jun 2013 - Doc # 241646 Insight

This IDC Insight reviews announcements and strategies discussed at Inforum 2013, Infor's annual customer conference, held April 21–24, 2013, in Orlando, Florida.

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Worldwide and U.S. IS Outsourcing Services 2012 Vendor Shares: Top 10 Worldwide and U.S. IS Outsourcers
David Tapper
Jun 2013 - Doc # 241421 Competitive Analysis

This IDC study provides a list of the top 10 IS outsourcers worldwide and in the United States in 2012, discusses which IS outsourcer firms are leading, and offers a future outlook. This study also highlights the need for IS outsourcers to ...

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Fractal Analytics: Using Big Data and Analytics Services to Enable Enterprises to Decode Their Multi-Dimension Complex Customers and Improve Customer Satisfaction and Business Performance
Mukesh Dialani
Jun 2013 - Doc # 241153 Vendor Profile

This IDC Vendor Profile outlines and evaluates the analytics services provided by Fractal Analytics. The business information details as outlined are provided by Fractal Analytics, and the analysis is carried out by IDC based on IDC's view ...

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IDC MarketScape: Canadian Public IaaS 2013 Vendor Analysis
Mark Schrutt
Jun 2013 - Doc # CA3SSC13 Competitive Analysis

This IDC study assesses the capability and business strategy of many of the leading public infrastructure-as-a-service (IaaS) vendors active in the Canadian market. The Canadian public IaaS market is forecast to grow by more than a 50% CAGR...

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Unisys: Putting Focus on Driving Customer Transformation, But Challenges Remain
Peter Marston, David Tapper
Jun 2013 - Doc # 241514 Event Flash

This IDC Flash summarizes our thoughts from Unisys' analyst conference held in Miami, Florida, on May 7 and 8, 2013.

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Dimension Data Provides Road Map for Competing in the Transformative World of Outsourcing and Cloud Services
David Tapper
Jun 2013 - Doc # 241445 Event Flash

This IDC Flash summarizes IDC's thoughts from Dimension Data's analyst conference held in Cambridge, Massachusetts, on May 13–15, 2013.

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Worldwide and U.S. HR Management Services 2013–2017 Forecast
Lisa Rowan
May 2013 - Doc # 241170 Market Analysis

This IDC study contains a five-year forecast for the worldwide and U.S. markets for human resource management services, including discrete HR outsourcing (i.e., processing), HR consulting, and full-service HR outsourcing (i.e., business pro...

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Worldwide and U.S. Outsourced Customer Care Services 2013–2017 Forecast
Melissa O'Brien
May 2013 - Doc # 240893 Market Analysis

This IDC study provides IDC's forecast for the worldwide outsourced customer care services market for 2013–2017. This study highlights key assumptions and drivers that are creating changes and driving growth in this market. IDC expects that...

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Team Members

Mark Schrutt
Director, Services & Enterprise Applications

David Tapper
Vice President, Outsourcing and Offshore Services

Mukesh Dialani
Research Director, BPO and Engineering Services

Lisa Rowan
Research Vice President, HR and Talent Management Services

Ali Zaidi
Senior Research Analyst, IT Consulting and Systems Integration

Melissa O'Brien
Research Analyst, Worldwide Contact Center Services

Rebecca Segal
VP, Global Services Markets and Trends