IDC - Team Profile

Team Profile

Customer Relationship Management (CRM)

On the right you'll find analysts working on this team. Click on the name of the analyst to view his or her profile. Below is a list of the most recently published research from this team.

New Research

IT Organization Skills: Increasing Importance of High-Skilled Technology Workers
Cushing Anderson, Marianne Kolding
May 2013 - Doc # 241056 Customer Needs and Strategies

This IDC study is the second part of a three-part series of documents that examines changes to IT organization staffing and explores the current trends with the biggest impact on the IT employment picture. Should CIOs hire the best talent (...

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NNIT Places Lean Global Delivery and Customer Satisfaction at the Base of Expansion Ambitions
Jan Horsager, Marianne Kolding
May 2013 - Doc # lcDK24113413 IDC Link

Two years ahead of its strategic goal, Danish IT services vendor NNIT reached the revenue target of DKK 2 billion (€268 million). Net turnover in 2012 ended at DKK 2.028 billion (€272 million) in a substantial climb of 13% from 2011. Operat...

2013 European End-User Trends: IT and Business Priorities
Bo Lykkegaard, Spencer Izard
May 2013 - Doc # LC05V Survey

This IDC study presents the results of a recent IDC survey of 700 European organizations' IT decision makers and influencers from small, midsize, and large European organizations. The study specifically analyzes IT and business priorities a...

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Infor's Diverse Product Portfolio Comes Together Under Common Standards for User Experience, Cloud, Mobility, Social Collaboration, Big Data, and Integration
Bo Lykkegaard
May 2013 - Doc # lcDK24106413 IDC Link

Infor recently hosted its annual Inforum customer conference in Orlando, Florida, with more than 6,000 attendees from all continents. Charles Phillips, who assumed the role of Infor CEO in October 2010, and other senior executives presented...

IDC Competitive Market Insight: SAP Calendar 4Q12 Update
Mira Perry, Michael Fauscette, Amy Konary, Robert P. Mahowald, Mary Wardley, Christine Dover, Vanessa Thompson
May 2013 - Doc # 240828 Vendor Needs and Strategies

This IDC study provides market intelligence details for SAP from September 2012 to December 2012. Data on financial performance, sales highlights, and recent acquisitions sets the stage for a detailed examination of select products and dist...

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2013 End-User Software Trends in Europe
Bo Lykkegaard, Alys Woodward, Spencer Izard, Carla Arend, Philip Carter, Kevin Bailey
May 2013 - Doc # LC52V Event Proceeding

In this IDC Web Conference, IDC shares the results from its large, annual end-user survey of 700 European IT decision makers from small, midsize, and large European organizations. IDC asked the respondents on their business and IT prioritie...

Sage ERP X3 Partner and Customer Event Highlights a Global Footprint and New Technology Directions
Raymond Boggs, Bo Lykkegaard
May 2013 - Doc # 240927 Event Flash

This IDC Flash examines the recent Sage ERP X3 Global Convention held in Berlin. Designed for channel partners as well as customers, the event provided a review of Sage's recent performance and a variety of learning opportunities with case ...

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Seven Characteristics of the Small European Enterprise in 2020
Bo Lykkegaard, Giuliana Folco
Apr 2013 - Doc # lcDK24092113 IDC Link

The rise of social networks, cloud computing, and smart mobile devices has strongly impacted software for small businesses in Europe and they can now subscribe to online accounting applications as well as other business software. Business o...

SAP Begins 2013 with Mixed Regional Results, Though Boosted by Cloud, HANA, and Mobile
Henry D. Morris, Bo Lykkegaard, Christine Dover, Daniel-Zoe Jimenez
Apr 2013 - Doc # lcUS24083413 IDC Link

SAP announced its first-quarter 2013 results with a headline that software and cloud subscription revenue increased by 23%, or 25% at constant currencies. This was ahead of SAP's guidance of 14–20% growth in this compound category. Cloud su...

The CIO-CXO Partnership: Enabling Social Business
Eric Newmark, Kimberly Knickle, Christine Bardwell, Mary Wardley, Heather Ashton
Apr 2013 - Doc # 240707 Customer Needs and Strategies

This IDC study discusses the role of the chief information officer (CIO), which continues to evolve within the organization as new technologies like social, mobile, cloud, and big data and advanced analytics emerge and become instrumental t...

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Team Members

Mary Wardley
Vice President, Enterprise Applications and CRM Software

Marianne Kolding
Vice President, European Services

Vladimír Kroa
Associate Vice President, IT Services , CEMA

Michael Fauscette
Group Vice President, Software Business Solutions

Bo Lykkegaard
Research Director, European Enterprise Applications